Senda, Delete your account.

This page explains how to delete your Senda account. Senda is the app by Hearing Software, S.L. for caregivers who look after older people with a Senda GPS device. You do not need to sign in to read it.

How to delete your account

From the app (immediate)

Open the Senda app and sign in.
Open the menu and tap Ajustes (Settings).
In the Cuenta (Account) section, tap Eliminar cuenta (Delete account).
Enter your current password and confirm.

Your account is deleted immediately and you are signed out.

If you cannot use the app

Email contacto [at] byhs [dot] eu from the address you registered with, using the subject "Delete my Senda account". We will verify the request comes from the account holder and delete the account within one month.

Data that is deleted

Your name, email address, phone number and password.
Your app sessions and push notification identifiers.
Your caregiver links to older people and any pending invitations.
Your seen or dismissed alarm marks.
If an older person is left with no caregiver, their GPS device is unlinked from them.

Data that is kept, and for how long

Older person's data shared with other caregivers (profile, zones, alarms and notes): remains available to the other caregivers. Your notes no longer show your name. You can ask for them to be deleted too at contacto [at] byhs [dot] eu.
GPS device positions: automatically deleted after 12 months.
Technical deletion record: an internal ID, the date and the number of links removed, with no name or email, as proof the deletion took place.
Backups: deleted data disappears from them as they rotate, within 8 weeks at most.
Technical logs and error reports: up to 90 days.
Data we must keep by law (e.g. invoicing): for the legal period.

Data controller